Terms of service

Tutoring is a tool. It keeps a tutor's timetable, sends reminders and calendar updates, records lesson notes and tracks each family's credit. The tutoring itself is an arrangement between the tutor and the family; Tutoring is not a party to it and doesn't employ or vet tutors [to confirm].

• Your tutor invites you. Keep your login to yourself; each parent has their own.
• Your family's credit goes down by the lesson price when your tutor confirms that a lesson happened, or charges a cancellation. Your tutor decides whether a late cancellation is charged.
• The balance can go below zero; a top-up pays off what's owed first.
• Card payments go straight to your tutor's own Stripe account, not to us. Refunds and payment questions are for your tutor.
• You can ask to move or cancel a single lesson. Your tutor approves or declines. Only your tutor can change the weekly lesson time.
• You can delete your account at any time from Your account.

• You are the controller of your students' and families' data, and we process it on your behalf [to be confirmed by a lawyer, with a data processing agreement]. Add only what lessons need, and answer families' data requests using the export and delete tools.
• Payments are taken through your own Stripe account. Stripe's fees come out of your account, and Stripe's own terms apply between you and Stripe.
• You are responsible for your own tax, including income tax and VAT, and for your own records. Tutoring doesn't give tax advice. Exports of your credit history can help with your accounts.
• You set your prices and cancellation rules and must tell families about them.
• Any safeguarding, DBS or insurance obligations are yours [to confirm].
• You can leave at any time: download your data, then delete your account in Settings. Families' personal data is deleted with it; anonymised money records are kept.
• Price for tutors: [subscription to be decided].

• Don't use Tutoring for anything unlawful, or to store data it isn't meant for.
• Don't try to get into other people's accounts or data.
• We may suspend an account that puts others at risk, and will explain why where we can.

We work to keep Tutoring running and your data safe, but can't promise it will never be unavailable. Reminders and calendar updates help, but tutors and families stay responsible for turning up to lessons. What we're liable for, and any limits on it, [to be drafted by a lawyer]. Nothing in these terms affects your rights as a consumer.

If we change these terms in a way that matters, we'll tell you first. These terms are governed by the law of England and Wales [to confirm].